1. Feign sincerity with eye contact
and repetition: Make eye contact, echo what
the person is saying to you back to them, and nod in understanding (even if
you're not).
2. End a conversation with body language: for example, simply standing up (or crossing your arms, or speeding up to a "fast walk") to indicate it's time for that person to go and you're busy.
3. Ask sensitive questions indirectly to skip awkwardness: Use it when the info you need from someone is somewhat sensitive, use the bluff ("the breakup must've been hard, huh?") or blame others ("so has anyone asked about your prison time?") or the indirect inquiry ("what year did you get divorced?")
4. Use silence to win arguments and nail a negotiation: for example, when the other party offers a price, opt for a long pause to indicate hesitation, which might prompt them to go lower. In the case of arguments, prolonged silence may frustrate the other personal but it'll also make you look like the winner.
5. Soften critiques with the sandwich method to soften the blow: start with a compliment, then mention your critique, then end on a positive note.
6. Say "no" gently or say "yes, but....": For example, "I'm in the middle of several projects right now" to "I'm not the right person for that job."
7. Ask questions well
8. De-code office jargon: Client want to "touch base"? Manager want to "get on the same page"? Search Google for "Office Slang".
9. "Pace and lead" an irate person: Instead of remaining calm, match the other party's emotional intensity to show you're empathetic, then lead the complainant to a calmer level of discourse.
10. Become a human lie detector: Note sudden changes in voice pitch, rate of speech, or "ums" and "ahs," a change in eye contact, and body position.
2. End a conversation with body language: for example, simply standing up (or crossing your arms, or speeding up to a "fast walk") to indicate it's time for that person to go and you're busy.
3. Ask sensitive questions indirectly to skip awkwardness: Use it when the info you need from someone is somewhat sensitive, use the bluff ("the breakup must've been hard, huh?") or blame others ("so has anyone asked about your prison time?") or the indirect inquiry ("what year did you get divorced?")
4. Use silence to win arguments and nail a negotiation: for example, when the other party offers a price, opt for a long pause to indicate hesitation, which might prompt them to go lower. In the case of arguments, prolonged silence may frustrate the other personal but it'll also make you look like the winner.
5. Soften critiques with the sandwich method to soften the blow: start with a compliment, then mention your critique, then end on a positive note.
6. Say "no" gently or say "yes, but....": For example, "I'm in the middle of several projects right now" to "I'm not the right person for that job."
7. Ask questions well
8. De-code office jargon: Client want to "touch base"? Manager want to "get on the same page"? Search Google for "Office Slang".
9. "Pace and lead" an irate person: Instead of remaining calm, match the other party's emotional intensity to show you're empathetic, then lead the complainant to a calmer level of discourse.
10. Become a human lie detector: Note sudden changes in voice pitch, rate of speech, or "ums" and "ahs," a change in eye contact, and body position.
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